Questions our customers frequently ask...Q: If I pre-book my taxi - do I receive priority?
A: No. If you pre-book your taxi for a busy period your booking will automatically go into the system with everyone else's at the time the booking is requested. However, if you pre-book you will not have to call at the same time everyone else is calling.
Q: Can I obtain a quote prior to travel?
A: Yes. Contact our Call Centre for an estimate of your fare. Your fare will depend on the type of vehicle you are using, the time of day you are travelling and traffic conditions. Quotes/estimates are to be used as a guide only. See the Fare Estimator on the Services page.
Q: Are Maxis more expensive than sedans?
A: Only if there are more than four passengers traveling or they are specifically requested. All Maxis can be used to transfer 4 passengers or less at normal fare rates, unless you request a Maxi for a special purpose.
Q: How many people can we fit in a Maxi taxi?
A: Up to 10 passengers.
Q: Do Frankston Taxis supply baby seats?
A: Due to health and safety reasons, we do not currently supply baby capsules, booster seats or child restraints. However, all of our taxis have bolts installed for passengers to utilise their own if they choose. In Victoria it is legal for an infant (up to approx 1 year of age or 11 kgs) to travel on the lap of an adult provided they are seated in the back seat of the taxi.
Q: Why does the price on the meter suddenly jump when we arrive at my destination?
A: When the meter is stopped, the booking fee of $2.00 ( where applicable) will be automatically added to the displayed fare.
Q: Why is there money owed on the meter before we even set off? Has the driver turned on the meter too early?
A: No. There is a flag fall displayed when the meter is started at the beginning of the hiring. This flag fall can be either $4.20, $5.20 or $6.20 (see Fares for more details).
Q: Do I have to pay a booking fee if I hail a taxi on a rank?
A: No This fee only applies to bookings created through the Call Centre (booking fees also apply to on-line and app bookings).
Q: My driver tried to charge me a cleaning fee when I dropped my milkshake! Can they do this?
A: Yes. It is an offence to eat or drink in a taxi. If the taxi is soiled, drivers may legally charge an additional "cleaning fee" of up to $100.
Q: Why does it cost extra to use my credit card?
A: Cabcharge charge a Credit Card/Eftpos fee of 5% (GST inclusive). Neither the driver nor Frankston Taxis receive this fee.
Q: Can I request a specific driver?
A: Although we understand that some customers may prefer one particular driver, we are unable to process this request due to Fair Competition Policy. Similarly, we cannot send a Female/Male only driver due to Anti-Discrimination regulations.
Q: I've had a bad experience with a driver - can I ban this taxi from my address?
A: Yes, you can certainly ban a specific driver from picking up from your address.
Q: I don't have enough money to pay - can I just come into the office during the week?
A: All Frankston Taxis are privately owned, with each driver essentially running his own business. It is a criminal offence not to pay the balance displayed on the meter upon arriving at your destination. This is called Fare Evasion and carries a penalty of up to $3000. Police may also issue on-the-spot fines.
Q: I would like to make a complaint about a driver or the service I have received, who do I contact?
A: Frankston Taxis customers are encouraged to leave their contact details and a short summary of their complaint with the Shift Supervisor. We then request you submit the complaint in writing (email from the contact page on this site). Serious complaints may be actioned immediately in certain circumstances. If complaints are of a criminal nature, customers should contact their closest Police Station.
Q: I think I lost my phone in a taxi - what should I do now?
A: Misplaced goods found in a taxi by the driver are left at Frankston Police Station at the end of the shift (lost property 9784 5525). If found by the next passenger it may be gone for good.
Q: Can I set up a charge account with Frankston Taxis?
A: All Frankston Taxis accounts are managed by Cabcharge. Applications can be collected from our office or by contacting Cabcharge on 1800 652 229 or see our Public Links Page. However, please note that Frankston Taxis sell pre-paid taxi vouchers that may be used as cash for travel within the Frankston area (with change given). Vouchers may be purchased in $5 and $10 denominations.
Q: I forgot/lost my taxi receipt - can I obtain one now?
A: Yes If you are able to supply us with a pick up address and destination, we can locate your booking and supply a receipt.
Q: Can we get a driver to go to a bottle shop for us and deliver our beer?
A: No. Alcohol can not be transported in a taxi without a passenger.
To find out more about the many different ways you can book your Frankston Taxi, please visit our Book a Taxi page.